Privacy Policy

Privacy Policy — The AC Factory

Last updated: June 14, 2026

This Privacy Policy explains how The AC Factory ("we," "us," or "our") collects, uses, and protects your personal information when you visit theacfactory.com, request a quote, or otherwise communicate with us about HVAC sales and installation services in the Dallas–Fort Worth area.

Information We Collect

We collect information you provide directly to us, including:

  • Contact details — your name, address, email address, and phone number.
  • Quote and service information — details about your home, your HVAC system, and the service or installation you are requesting.
  • Order information — billing and payment confirmation details when you purchase a system.
  • Communications — any information you include when you contact us by form, phone, email, or text message.

We also automatically collect certain usage information (such as device, browser, and IP address) through cookies and similar technologies when you use our website.

How We Use Your Information

  • To prepare and deliver quotes, schedule appointments, and complete HVAC installations and service.
  • To communicate with you about your inquiry, quote, appointment, and job updates — including by text message where you have opted in.
  • To process payments and fulfill your orders.
  • To provide customer support and improve our services.
  • To detect and prevent fraud and to comply with applicable legal obligations.

Mobile Information & SMS

The AC Factory will not sell, rent, or share mobile phone numbers or SMS opt-in consent with any third parties or affiliates for marketing or promotional purposes. Phone numbers collected for SMS are used solely to communicate with you about your inquiry, quotes, and service. Text messaging originator opt-in data and consent will not be shared with any third parties.

If you opt in to text messages, message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or reply HELP for help. See our SMS Terms & Conditions for full details.

How We Share Information

We do not sell your personal information. We may share information with service providers who perform services on our behalf — such as payment processors, our website host (Shopify), our SMS provider (Twilio), and the licensed installation contractors who carry out your job — solely so they can perform those services. We may also disclose information where required by law or to protect our rights. As stated above, mobile opt-in data and SMS consent are never shared with third parties.

Cookies

Like most websites, we use cookies and similar technologies to operate our site, remember your preferences, and understand how visitors use our services. Most browsers let you remove or reject cookies through your browser settings.

Your Rights

Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, and to opt out of certain uses. To exercise any of these rights, contact us using the details below.

Data Retention & Security

We retain personal information for as long as needed to provide our services and meet our legal obligations. We use reasonable measures to protect your information, though no method of transmission or storage is completely secure.

Children’s Privacy

Our services are not directed to children, and we do not knowingly collect personal information from children.

Third-Party Links

Our website may link to third-party sites we do not control. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version here and update the "Last updated" date above.

Contact

If you have questions about this Privacy Policy or your personal information, contact us at:

The AC Factory
4687 Johnson Lane, Suite 3B, Argyle, TX 76226
Email: contact@theacfactory.com
Phone: 469-599-2544