Shipping & Service Area

Installed systems – our service area

Systems listed at an installed price include equipment and professional installation by our own licensed technicians (TACLB00125180C). Because our crews perform the work, installed pricing is available only in the Dallas–Fort Worth metroplex.

Our service area covers ZIP codes beginning with:

• 750xx — Flower Mound, Frisco, Lewisville, McKinney, Plano, Coppell, Highland Village
• 751xx — DeSoto, Rockwall, Forney, Mesquite, Waxahachie
• 752xx — Dallas
• 760xx — Grapevine, Southlake, Colleyville, Arlington, Hurst
• 761xx — Fort Worth, North Richland Hills, Keller
• 762xx — Argyle, Lantana, Denton, Bartonville, Trophy Club, Justin, Aubrey

There is no separate shipping or delivery charge on an installed system — the posted price is the price. Just outside the area? Call us at (940) 240-6213; we will tell you honestly whether we can get there.

Scheduling and lead time

After checkout we contact you within one business day to confirm sizing and schedule the installation. Typical installation is within 2–7 business days, sooner when a system is down. Equipment is ordered for your job; we do not deliver equipment ahead of the installation date.

Equipment–only orders

Where a product page offers an equipment–only option, that equipment ships from our supplier in original manufacturer packaging. Freight is quoted at the time of order and is not included in the posted price. Equipment–only purchases are not installed by us and carry the manufacturer’s parts warranty only — labor warranty applies to installations we perform.

Damage in transit

Inspect equipment on arrival. Report visible damage to contact@theacfactory.com within 48 hours, with photographs, so we can file the freight claim.

Cancellations and returns

See our Return & Refund Policy. An installation can be rescheduled or cancelled at no charge before equipment is ordered for your job.